IBM Tivoli Service Request Manager V7.2 Implementation
科目編號：000-030
科目名稱：IBM Tivoli Service Request Manager V7.2 Implementation
題目數量：68
考試時間以分鐘為單位：75
所需的及格分數：66％
測試語言：英語
Passquick題庫價格：$ 250.00 $ 28.50
000-030 考試是IBM公司的 IBM Tivoli Service Request Manager V7.2 Implementation 認證考試官方代號，IBM Tivoli Service Request Manager V7.2 Implementation 認證作為全球IT領域專家 IBM 熱門認證之一，是許多大中IT企業選擇人才標準的必備條件。
Section 1:System Setup and Configuration
1.Given administrator authority for HTTP server, create doclinks directory and modify httpd.conf file, so that documents can now be attached in Maximo.
2.Given write/read access to Application Designer, export the existing lookups.xml, add in the new table that defines the custom lookup, and then re-import the xml, so that custom lookup are available for use.
3. Given Tivoli Service Request Manager has been installed and administrative privileges to the Application Designer and Security groups, configure new toolbars and single-options so that the new toolbars have been configured.
4. Given administrator rights for the Database Configuration application, navigate to the Database Configuration application, select the appropriate object and attributes for auditing, so that auditing has been enabled.
Section 2: Work with Operational Data
- Given the need to load bulk data, if necessary set up the object structure , enterprise service, and external system, so that a bulk load of data can be completed from a flat file.
- Given read/write access to the SLAs application and Actions and Communication Templates are created, navigate to the SLAs application, and select the proper SLA criteria, so that a SLA is successfully created.
- Given administrator rights for the Actions application, navigate to the Actions application, make the necessary selections and enter data, so that an Action is successfully created.
- Given administrator rights for the Escalation application and Actions and Communication Templates have been created, navigate to the Escalation application, create Escalation Points and define Actions and/or Notifications for these escalation points, so that an Escalation is successfully defined.
- Given the appropriate authority to create, save and manage queries, create a query, save it and make it available, so that the query can be in the start center.
- Given Tivoli Service Request Manager administrator privileges, from the Start Center edit current result set Portlets by clicking the pencil Edit Portlet icon or add new result sets by clicking the Change Content/Layout link, so that new result sets have been created.
- Given that a Communication Template has been created for an application, navigate to Escalation and create a schedule and condition for an escalation, so that an escalation has been configured using Communication Templates. From the Communications Template app you can create a Communications Template records for sending emails from Problems, Incidents, SR, SLA, Escalation applications and for doing Surveys. Here is an example of a use of Communications Template with an Escalation. The given is a configured Communications Template instance.
- Given Tivoli Service Request Manager administrator privileges, read access to KPI Graph Setup and KPI List Setup and a predefined KPI is available, use the Start Center to add a new KPI, so that the KPI has been added to the Start Center.
- Given administrator rights for the Report Administration application and a new Report Design file is available, navigate to the Report Administration application, create a new report, import the new Report Design file and specify report details, so that a new report has been imported and can be executed from within Tivoli Service Request Manager.
- Given administrative permissions, BIRT is installed and standard report is available, enable specific reports for specific security groups and schedule those reports to auto generate at specific times, so that a configured report may be generated manually, or automatically generated and emailed on a schedule.
- Given sufficient permissions, define a new ticket with one or more configuration items; understand the history, details and impact caused by issues with those configuration items, so that a Ticket is created with one or more Configuration items and the impact of that ticket has been assessed.
- Given Tivoli Service Request Manager administrator privileges and access to the Survey Management application, from the Start Center navigate to the Survey Management application to create and manage surveys, so that a survey record is created that can be distributed as a link in an email to customers.
Section 3-1:Configure IBM Tivoli Service Request Manager V7.2 Service Desk
- Given that the IBM Tivoli Service Request Manager V7.2 (Tivoli Service Request Manager) has been installed and the system has been set up, create new Ticket templates as per customer’s requirements, so that a new ticket template has been created.
- Given that the Tivoli Service Request Manager has been installed and the system has been set up, configure the system properties as per customer’s requirements, so that Auto-classification has been enabled.
- Given that Tivoli Service Request Manger has been installed create and configure Response plans so that the Response Plans are configured.
- Given that the Tivoli Service Request Manager has been installed and system has been set up, create Solutions, so that the Solutions have been created as per customer’s requirements.
Section 4: Configure IBM Tivoli Service Request Manager V 7.2 Service Catalog
Section 5: Integration
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